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Risk Agent is responsible to review and appropriately act on member accounts in order to mitigate potential risk to eBay and the community. Including engaging with eBay customers to help them navigate successfully through buying and selling issues while strengthening the trust of our marketplace.Resolve issues and questions regarding risk and/or potential risk in eBay’s marketplace efficiently and accuratelyIdentify root cause of account challenges or issuesPartner with our members to reduce risk and loss, educate them on prevention of future risk activities and implementation of policy changesInvestigate risk or potential risk cases. Taking appropriate action to mitigate lossPerform review on big and new accounts. Taking appropriate action to mitigate lossPlace outbound calls to inform members of actions takenReliably follow up with customers on issues that were not able to be resolved during a single contact. Be empathetic to customer concerns and display a sincere desire to serveMaintain performance metrics include Productivity, Net Loss, Customer Availability, Idle Time, and Quality

職位類別：

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